Frequently Asked Question
Use this article if your NVR/VMS cannot find DeskCamera, or finds it but shows no video.
What you see
The NVR/VMS cannot find the camera, shows no video, or does not show every screen.
What to do
Check the connection
On the DeskCamera PC, open DeskCamera and click Start if the camera is stopped.
In Camera Settings > Started Cameras, note the address under Camera Address, including its port.
In your NVR/VMS, add or edit an ONVIF IP camera using the IP address and port shown there. If the NVR/VMS does not find the camera automatically, type the IP address and port.
Use the ONVIF User and password from DeskCamera's Camera Settings, not the browser management password. See NVR/VMS Asks for a User Name or Password.
If the camera cannot connect
In Started Cameras, a green eye icon next to the source means that an NVR/VMS is connected. No green eye icon: no NVR/VMS is connected. See Check Who Is Connected to Your Camera.
Right after Windows starts, the NVR/VMS may not find the camera. When the network is ready, click Stop and then Start.
Check that the NVR/VMS can reach the DeskCamera PC and its ports. See Ports Used by DeskCamera and Firewall Rules.
If DeskCamera shows the wrong IP address, see DeskCamera Uses the Wrong IP Address.
If a screen or channel is missing
Click Stop, open Video & Audio Settings, and check that the Enable switch of the source is on. If Require Media Approval is turned on, approve the source. Click Start afterwards.
If the NVR/VMS shows only one of your screens, see NVR/VMS Shows Only One Screen or Channel.
If it still does not work
Update DeskCamera to a newer version. If it still fails, send support the NVR/VMS error message and the DeskCamera logs.