Frequently Asked Question

Use this article if your NVR/VMS cannot find DeskCamera, cannot add it as a camera, or shows no live video.

Check DeskCamera first

1) Go to the Windows PC where DeskCamera is installed.

2) Open DeskCamera.

3) Make sure the camera is started.

4) Note the DeskCamera address shown in the main window.

Then check the NVR/VMS

1) Add DeskCamera as an ONVIF IP camera.

2) Use the DeskCamera address shown in DeskCamera.

3) If the NVR/VMS asks for a username or password, use the ONVIF camera login configured in DeskCamera.

4) If the NVR/VMS already has DeskCamera saved with old settings, remove it and add it again.

Common fixes

• If Windows Firewall or another security product is blocking DeskCamera, check Ports used by DeskCamera and Configuring firewall rules.
• If the ONVIF or RTSP port was changed, check How to change default ONVIF ports.
• If DeskCamera shows the wrong network address, see DeskCamera Uses the Wrong IP Address.
• If the NVR/VMS asks for a username or password, see NVR/VMS Asks for a Username or Password.
• If the browser management page does not open, see Cannot Open DeskCamera Management Page in a Browser.
• If the NVR/VMS lost a camera after you changed which sources are running, check the current address shown by DeskCamera and rediscover or re-add the affected camera. This can happen after unplugging a webcam, disabling a source, or switching to a mode with fewer cameras. For details, see Choosing Multiple Channels or Multiple Cameras Mode.

If it still does not work

Update DeskCamera to a newer version and try again. If the problem remains, send DeskCamera support the exact NVR/VMS error message and the DeskCamera log files.

For logs, see Collecting DeskCamera Log Files.