Frequently Asked Question

DeskCamera support may ask for log files when troubleshooting startup, camera connection, video, or licensing problems.

Main log folder

DeskCamera log files are stored here:

C:\ProgramData\DeskCamera\Log

The ProgramData folder is hidden by Windows. The easiest way to open it is to copy the path above and paste it into the File Explorer address bar.

If the main folder is empty

If the folder above does not exist and you are using DeskCamera 5.11.x, check this folder:

%LOCALAPPDATA%\DeskCamera\Log

DeskCamera 5.10 and earlier also used:

C:\ProgramData\DeskCamera\Log

Enable debug logs

Enable debug logs only when DeskCamera support asks for them, or when you need to collect more detailed information about a problem.

1) Open DeskCamera.

2) Stop the camera if it is currently running.

3) Open Options.

4) Open the Logs page.

5) Check Enable debug logs.

6) Go back and start the camera again if needed.

7) Reproduce the problem.

8) Send the whole Log folder to support.

Debug logs can make the log folder larger. After support receives the logs, you can turn Enable debug logs off again.

Send logs to support

1) Open the log folder.

2) Right-click the Log folder.

3) Choose Compress to ZIP file or Send to > Compressed folder.

4) Attach the ZIP file to your support ticket.

Please send the whole Log folder. One log file may not show what happened before or after the problem.