Frequently Asked Question
Use this article if your NVR/VMS finds DeskCamera but asks for a user name or password, or rejects the user name or password you entered.
What you see
Use the ONVIF User and password
The NVR/VMS logs in with the ONVIF User and password from Camera Settings.
This is a separate login. It is not your Windows login, the App Password or the browser management password.
What to do
Find the ONVIF User and password
In Camera Settings, the ONVIF User row shows the user name and the password. Click the eye button to show the password.
Change them in DeskCamera
- Click Stop.
- In the ONVIF User row, type the new user name or password.
- Click Start. DeskCamera saves the new user name and password.
- Change the user name and password in the NVR/VMS too.
If a lock and Unlock Settings appear at the bottom of the main window, the settings are locked. See Multi-user Mode and Lock Settings.
You can also change them on the browser page, under ONVIF CAMERA LOGIN. See Manage DeskCamera from a Web Browser.
If it still does not work
If the NVR/VMS saved the wrong password
Many NVR/VMS systems remember the first username and password entered for a camera. If the wrong credentials were saved, remove DeskCamera from the NVR/VMS and add it again with the correct ONVIF camera login.