Frequently Asked Question

Use this article if your NVR/VMS (the recording system) shows only one of your screens, or only one channel.

What you see

DeskCamera streams several screens or webcams, but the NVR/VMS shows only one of them.

What to do

Try these in this order.

1. Change Camera Mode to Multiple cameras: one camera per source, each with its own port.

   

   

2. Add the other sources by their RTSP URL. For Hikvision, use Custom Protocol.

3. Combine the screens into one picture with a Wall. Then the NVR/VMS needs only one channel.

   

If it still does not work

• Check that every source is turned on. If Require Media Approval is turned on, check that every source is approved. See Approve Media Sources (Require Media Approval).
• Send your log files to support. See Collecting DeskCamera Log Files.

Related articles

• Choose Multiple Channels or Multiple Cameras Mode
• Copy the Direct RTSP URL of a Stream
• Create Picture-in-Picture and Wall Streams