Frequently Asked Question
If the screen stream turns black, freezes, or disappears after Remote Desktop disconnects, try these checks.
What you see
The screen stream in the NVR/VMS is black, frozen or missing after the Remote Desktop session ends.
What to do
Reconnect and disconnect safely
Reconnect to the DeskCamera PC through Remote Desktop and open DeskCamera.
Wait a few seconds for the camera to resume. If it remains stopped, click Start.
Check that your NVR/VMS receives the screen picture.
In Camera Settings, click Safely close RDP.
If Windows asks for permission, click Yes. The session ends, and the camera keeps streaming.
Leave the camera running when connecting or disconnecting. Do not sign out of Windows.
If you click No in the Windows permission message, the session stays open and DeskCamera hides its window. Click the tray icon, or press Ctrl+Alt+D. Then click Safely close RDP again.
Check a missing remote screen
- While connected remotely, click Stop.
- Open Video & Audio Settings and select the missing screen.
- Make sure the Enable switch of the remote screen is on.
- If Require Media Approval is turned on, click Approve.
- Click Start and check the picture again.
After returning to the PC
In Shared mode, switching sessions with the camera stopped can leave the wrong screen list selected. Start the camera, then reconnect or return to the local desktop one more time with it running. You can also close the DeskCamera window and click Yes to confirm. Then open DeskCamera again.
If it still does not work
Update DeskCamera to a newer version. If the problem remains, reproduce it with debug logs enabled and send the logs to support.