Frequently Asked Question
Use this article if the NVR/VMS connects to an old DeskCamera address. It also helps if DeskCamera shows the address of another network adapter, for example a VPN or Hyper-V adapter.
What you see
IP Address shows the address in red, with "(not available)"
The address that you chose is not on this PC now. Choose another address, as shown below.
"Waiting for saved network adapter to become available..." above the camera list
Right after Windows starts, DeskCamera waits for the network. Wait until the message disappears.
"Can't retrieve IP addresses. The software will use PC hostname instead"
Check that the PC is connected to the network. Then click Stop and Start.
What to do
Choose the correct address in DeskCamera
Go to the Windows PC where DeskCamera is installed.
Open DeskCamera.
Click Stop. You can change the IP Address only while the camera is stopped.
In Camera Settings, open the IP Address list.
Choose the IP address that belongs to the same local network as the NVR/VMS.
Click Start.
If you are not sure which address to choose, ask your network administrator or compare it with the NVR/VMS address.
Update the NVR/VMS if it still uses the old address
Some NVR/VMS systems keep using the old camera address after DeskCamera changes address. If that happens, remove DeskCamera from the NVR/VMS and add it again.
If it still does not work
DeskCamera can start while Windows is still connecting to the network. If your NVR/VMS cannot find the camera automatically, click Stop and then Start when the network is ready.