Frequently Asked Question
DeskCamera Does Not Start
Last Updated 20 hours ago
Use this article if DeskCamera does not open, closes immediately, or shows an error during startup.
What you see
No window, or the message "Another instance of the application is already running."
DeskCamera can be running without a window. Click the tray icon (the DeskCamera icon next to the clock), or press Ctrl+Alt+D.
A message that begins with "Error while initializing the Application"
Wait. DeskCamera tries again by itself. If the message stays, restart the PC.
"Cannot start camera. Check log file for more details"
See "If DeskCamera opens but the camera does not start" below.
What to do
First steps
- Restart the PC.
- Install the latest DeskCamera version.
- If DeskCamera stays closed after an update, start DeskCamera from the Windows Start menu.
- If DeskCamera still does not open, send your log files to support. See Collecting DeskCamera Log Files. Do not uninstall DeskCamera: uninstalling also removes your license and your settings.
- Check whether antivirus, endpoint protection, or other security software is blocking DeskCamera.
If DeskCamera opens but the camera does not start
- If the message mentions GstRtspServer or "Media Feature Pack", see Fix Unable to load DLL GstRtspServer Startup Error.
- If the message says that a port is already used, or that no free port was found, see Fix ONVIF Port 8090 Already in Use.
- If DeskCamera starts but the NVR/VMS cannot connect, see NVR/VMS Cannot Find DeskCamera or Show Live Video.
If it still does not work
Collect DeskCamera log files and send them to support with a screenshot or the exact text of the error message.