Frequently Asked Question
Use this article if the camera does not start and the message mentions GstRtspServer. Usually a DeskCamera file or a Windows media component is missing or damaged.
What you see
When you click Start, DeskCamera shows "Cannot start camera. Check log file for more details", with a numbered list of fixes for different Windows editions. The message can also show "Unable to load DLL 'GstRtspServer'".
What to do
Recommended fix
- Install the latest DeskCamera version.
- Restart the PC.
- Start DeskCamera again.
Windows 7
Install the Windows update KB2999226.
Windows Server
Turn on the Media Foundation feature in Server Manager. Restart the PC and start DeskCamera again.
Windows N editions
Windows N editions may not include all media components required by video applications. Install the Media Feature Pack from Windows Optional Features, restart the PC, and start DeskCamera again.
Windows 10 or 11, Home or Pro
Install the latest Microsoft Visual C++ Redistributable from the Microsoft website. Restart the PC and start DeskCamera again.
Windows media features
If Windows media features were disabled, enable them in Windows Features and restart the PC.
Do not download DLL files from random websites
Downloading single DLL files from third-party websites can make the PC unstable or unsafe. Use the DeskCamera installer, Windows Update, Windows Optional Features and the Microsoft website instead.
If it still does not work
If the error remains, send your log files to support. See Collecting DeskCamera Log Files.