Frequently Asked Question

This startup error usually means that DeskCamera or a required Windows media component is missing or damaged.

Recommended fix

1) Install the latest DeskCamera version.

2) Restart the PC.

3) Start DeskCamera again.

If the error remains, run the DeskCamera installer again and choose repair or reinstall.

Windows N editions

Windows N editions may not include all media components required by video applications. Install the Media Feature Pack from Windows Optional Features, restart the PC, and start DeskCamera again.

Windows media features

If Windows media features were disabled, enable them in Windows Features and restart the PC.

Do not download DLL files from random websites

Downloading single DLL files from third-party websites can make the PC unstable or unsafe. Use the DeskCamera installer, Windows Update, and Windows Optional Features instead.

If it still fails

Send DeskCamera support the exact error message and the DeskCamera log files.

For logs, see Collecting DeskCamera Log Files.