Frequently Asked Question

Choose how screens, webcams, and other sources appear in your NVR/VMS. These options are in Camera Settings > Camera Mode.

Choose a mode

Multiple channels

Add one DeskCamera ONVIF camera. Select each source as a channel under that camera. Try this first if your NVR/VMS supports several channels from one device.

Multiple cameras

Add each source as a separate ONVIF camera. They use the same PC IP address but different ports. Use this if your NVR/VMS only shows the first channel in Multiple channels mode. If your NVR/VMS still shows only one screen, see NVR/VMS Shows Only One Screen or Channel.

Change the mode

1. Click Stop.

2. Under Camera Settings > Camera Mode, choose Multiple channels or Multiple cameras.

   

3. Click Start.

4. Under Started Cameras, check the Camera Address column. In Multiple cameras mode, there is one row for each camera.

   

5. In your NVR/VMS, add the cameras again or change their addresses.

6. Check the picture of each source.

Check those addresses again if you disable a source, unplug a webcam, or change modes. In Multiple cameras mode, a camera's port may change. If the port number changed, change it in the NVR/VMS too.

Remote Desktop screens

If an extra screen is missing, open Video & Audio Settings and check that the Enable switch of the screen is on. If Require Media Approval is turned on, approve the screen. See Approve Media Sources (Require Media Approval). See Use DeskCamera with Remote Desktop.

Ports and other setup

Allow the required camera ports through the firewall. See Ports Used by DeskCamera and Firewall Rules.

To set an ONVIF port manually, use Multiple channels mode. Multiple cameras mode assigns ports automatically. See Change the ONVIF Port.