Frequently Asked Question
Use this article if the video is blurry, blocky, delayed or choppy. To change the settings, see Adjust Video Quality Settings (Resolution, FPS, and Bitrate).
What you see
The picture is blurry or blocky, freezes or is delayed, or it changed after Remote Desktop.
What to do
Blurry or blocky picture
Check that your NVR/VMS is showing MainStream, not a lower-resolution SubStream.
Increase the stream's resolution for sharper text. If moving pictures are blocky, try more bitrate. If the network cannot handle more data, reduce resolution or FPS instead.
Freezing, delay, or missing frames
- Try a wired network connection.
- Lower FPS or resolution and test one stream at a time.
- Close other demanding programs on the DeskCamera PC.
In Started Cameras, each source shows a tag. HW: the graphics card compresses the video. CPU: the processor compresses the video. Many CPU streams can make the video choppy. To choose the graphics card, see Choose the Graphics Card (GPU) Used by DeskCamera.
Picture changed after Remote Desktop
Safely close RDP can change the local main monitor's resolution. Windows does not automatically restore it, even after a reboot.
- At the PC itself, open Windows Settings > System > Display, select the affected monitor, and restore its usual Display resolution.
- If DeskCamera still shows the wrong size, exit it completely and open it again.
- Click Stop.
- In Configure Encoder, check Resolution for MainStream and SubStream. See Adjust Video Quality Settings (Resolution, FPS, and Bitrate).
Connecting from a different remote PC or changing display scaling can also change a remote screen's stream sizes. Set them again from the remote PC you normally use.
If it still does not work
Update DeskCamera to a newer version. If it still happens, send support the logs and a screenshot of the problem. See Collecting DeskCamera Log Files.