Frequently Asked Question

Multi-user mode decides whether Windows users share one DeskCamera camera or have separate cameras in the NVR/VMS.

Choose a mode

Shared

One camera address and configuration for the PC. Use it when one Windows user is active at a time. After switching users or reconnecting, allow a few seconds for streaming to resume automatically.

Per-user

Each Windows user has a separate camera address and settings. Use it when several users need to stream at the same time. On Windows Server, Remote Desktop hosts and Azure Virtual Desktop, DeskCamera does not allow Shared.

For adding those cameras to your recording system, see Use DeskCamera with Multiple Windows Users.

Change the mode

1. In Camera Settings, click Stop.

2. Click OPTIONS > Application.

3. In Multi-user mode, choose Shared or Per-user.

   

4. DeskCamera asks you to confirm. Click Yes.

   

5. If Windows asks for permission, click Yes.

6. Click << BACK, then click Start.

Check your NVR/VMS afterwards

You may need to add the camera again and check its login, ports, and sources.

If you deploy settings remotely, see 5. Remote Deployment and Configuring DeskCamera. An App Password can prevent remote mode changes.

Lock Settings

An administrator can give all users the same configuration while keeping their separate Per-user cameras. Users can run the cameras but cannot change the locked settings.

1. Set Multi-user mode to Per-user.

2. Click Stop.

3. On OPTIONS > Application, click Lock Settings.

   

4. DeskCamera asks you to confirm. Click Yes.

5. If Windows asks for permission, click Yes.

6. Click << BACK, then click Start.

A lock and the link Unlock Settings appear at the bottom of the main window.

Unlock the settings

1. Click Unlock Settings at the bottom of the main window.
2. DeskCamera asks you to confirm. Click Yes.
3. If Windows asks for permission, click Yes. Unlocking needs administrator rights.

The current settings stay as they are.

Remote Desktop on a shared PC

See Use DeskCamera with Remote Desktop. If problems continue, see Screen Stream Is Black or Frozen After Remote Desktop Disconnects or send support the DeskCamera logs.