Frequently Asked Question

When an RDP session is closed, Windows may stop updating the remote desktop or log out the Windows user. If that happens, DeskCamera may show a black screen, freeze the screen image, or stop sending the screen stream until the session is active again.

Use DeskCamera's Safely close RDP button when you need DeskCamera to keep streaming the desktop after you disconnect from Remote Desktop.

Recommended way to close RDP

1) Connect to the PC with Remote Desktop.

2) Open DeskCamera and start the camera.

3) Confirm that the NVR/VMS is receiving the DeskCamera stream.

4) Click Safely close RDP in DeskCamera.

5) Wait for the RDP client to disconnect.

Do not close the RDP window with the standard close button if you need the screen stream to continue.

Troubleshooting

The stream turns black after RDP disconnects.
Reconnect with RDP, start DeskCamera again if needed, and use Safely close RDP instead of closing the RDP window.

The NVR/VMS shows an old or missing screen after reconnecting.
Update DeskCamera to a newer version. Also check whether the PC changed from one display to multiple displays, or whether the selected screen source was removed.

You need a separate DeskCamera setup for each Windows user.
See Using DeskCamera with Multiple Windows Users.