Frequently Asked Question
Use this article if the DeskCamera management page does not open in a web browser.
What you see
Configure in Browser is missing
Browser management (the DeskCamera Remote Control service) is not installed. Browser management needs 64-bit Windows 10 or newer. When you install the next DeskCamera version, keep Install DeskCamera Remote Control service selected.
Configure in Browser is gray
Click Stop. Turn on Enable Browser in OPTIONS > Application. Click << BACK, then click Start.
The page shows no camera
Close the DeskCamera window and click Yes to confirm. Then open DeskCamera again.
What to do
Open DeskCamera browser management on the DeskCamera PC
Go to the Windows PC where DeskCamera is installed.
Open DeskCamera.
Click Configure in Browser. This opens DeskCamera browser management on the same PC.
The browser opens localhost:5099. This address works only on the DeskCamera PC. Do not use it on another computer.
To open the page from another computer, follow Open the DeskCamera Page from Another Computer.
If it still does not work
- Make sure DeskCamera is running on the PC you want to manage.
- Make sure both computers are on the same local network or trusted VPN.
- If the PC name address does not open, try the IP address shown in Network access.
- Check that Windows Firewall or another security product is not blocking DeskCamera browser access.