Frequently Asked Question
Use this article if DeskCamera cannot activate the license because Windows does not trust the license server certificate.
What you see
When you activate the license, DeskCamera shows: "A PC doesn't accept License Server SSL certificate. Restart a computer and try again. Please contact support if this error persists".
What to do
Most common fix
Check that the PC date, time, and time zone are correct.
Install the latest Windows Updates.
Restart the PC.
Click License information.
Click Activate.
DeskCamera asks you to confirm. Click Yes.
Click OK.
Check secure website access
Open a browser on the same PC and check that https://www.deskcamera.com/ opens without a certificate warning.
If DeskCamera's website or other secure websites show certificate warnings, the Windows certificate store may be outdated or managed by company policy. Ask your IT administrator to check the PC.
Do not bypass certificate warnings
Do not install unknown certificates from unofficial websites. If support asks you to install a certificate manually, use only the official certificate authority website or instructions from your IT administrator.
If it still does not work
For a Perpetual license, you can activate offline instead. Click License information > Delete License and click Yes to confirm. Your license file (.lic) is not deleted. Then follow 4. Offline Installation and License Activation.
Send DeskCamera support the activation error message and the DeskCamera log files.
For logs, see Collecting DeskCamera Log Files.