Frequently Asked Question
DeskCamera can stream a PC screen at up to 60 FPS on supported computers. Use 60 FPS when the screen contains fast motion and the NVR/VMS needs a smoother recording.
60 FPS uses more CPU, GPU, and network bandwidth than lower FPS settings. If you are not sure what the PC and network can handle, start with 30 FPS and increase the value after testing.
Before you start
Use a PC with a GPU that supports hardware-accelerated encoding.
Make sure the NVR/VMS can record the selected resolution and FPS.
Use a reliable network connection between the DeskCamera PC and the NVR/VMS.
Configure 60 FPS
1) Open DeskCamera.
2) Stop the camera if it is running.
3) Go to Video & Audio Settings.
4) Select the screen media source.
5) Open the encoder settings for the stream you want to change.
6) Set FPS to 60.
7) Save the settings and start DeskCamera.
8) Test the stream in the NVR/VMS.
Remote Desktop note
When the screen is streamed during a Remote Desktop session, DeskCamera uses the saved screen FPS setting when possible. The actual result can still depend on the Remote Desktop session, screen size, PC performance, and network. If the stream is choppy over Remote Desktop, lower the FPS or resolution and test again.
Troubleshooting
The stream is choppy or delayed.
Try 30 FPS first. If 30 FPS is stable, increase the FPS gradually and test again. You can also lower the resolution or bitrate. For more video quality settings, see Adjust Video Quality Settings (Resolution, FPS, and Bitrate).
The PC becomes slow while streaming.
Lower the resolution, FPS, or bitrate. Also close other GPU-heavy applications when possible.
The NVR/VMS cannot record 60 FPS.
Check the NVR/VMS camera profile, recording settings, and license limits. If needed, use 30 FPS or a lower resolution.
DeskCamera uses the wrong GPU.
See Change the GPU adapter used by DeskCamera.
The video is still poor after lowering FPS.
See Improve Poor Video Quality.