Frequently Asked Question

Use this article if DeskCamera cannot add an external RTSP or HTTP video source, or if the source test fails.

What you see

DeskCamera cannot add the source, or the test with Validate Connection fails.

What to do

Check that you have the video stream URL

The URL usually starts with rtsp:// or http://. For an HTTP source, use an http:// address. An https:// address usually does not play.

Do not use the camera web page address unless the camera documentation says that address is the video stream URL.

Test the source outside DeskCamera

1. Test the same URL in the camera vendor software or another video player.
2. If the source needs a username and password, confirm that they work outside DeskCamera.
3. Make sure the DeskCamera PC can reach the device that provides the stream.

Try again in DeskCamera

1. Add the source again, as shown in Convert an External RTSP Stream to ONVIF or Convert an HTTP Video Stream to ONVIF.

2. Click Probe.

3. Click Validate Connection. If the connection works, a video window opens. If you do not see it, click its button on the Windows taskbar.

   

4. Check the picture, then click OK in the DeskCamera message.

If it still does not work

• If Validate Connection and OK stay gray, check that the source has a name. If it has one, Probe could not read the stream. Check the address, the user name and the password.
• If you contact support, include the source type, the error message, and the log files. Remove passwords from the URL before you send it.

Related articles

• Convert an External RTSP Stream to ONVIF
• Convert an HTTP Video Stream to ONVIF
• Collecting DeskCamera Log Files