Frequently Asked Question

DeskCamera can take an RTSP stream from another camera, encoder, or video device and expose it to an NVR/VMS as a DeskCamera ONVIF camera.

Before you start

• Make sure the DeskCamera PC can open the original RTSP URL.
• If the source requires credentials, prepare the username and password.

Add the RTSP source

1. Click Stop.

2. Open Video & Audio Settings.

3. Click + Add Media Source below the source list.

4. In Create Media Source, click Other source. In the list under it, choose RTSP.

   

5. Type a name for the source.

6. Paste the RTSP URL into Source URL.

7. If the source needs a login, type the user name and the password in the User/Pass boxes.

8. Click Probe. DeskCamera fills in the video values.

9. To keep the sound of the source, turn on Audio.

   

If Probe cannot read the stream but you know the stream settings, enter the video format, resolution, and FPS manually, then test again.

Test and add the source

1. Click Validate Connection. A video window opens. If you do not see it, click its button on the Windows taskbar.
2. Check the picture, then click OK in the DeskCamera message.
3. Click OK to add the source.
4. Click Start.

Adding the stream to an NVR/VMS

After you click Start, add DeskCamera to your NVR/VMS. Let the NVR/VMS search for cameras, or type the address from the Camera Address column of Started Cameras.

If you need the direct DeskCamera RTSP URL, see Copy the Direct RTSP URL of a Stream.

For firewall and port requirements, see Ports Used by DeskCamera and Firewall Rules.

If it does not work

If Probe or Validate Connection fails, see External RTSP or HTTP Source Cannot Be Added.

The video freezes or disconnects

Increase Latency and test again. If the stream still disconnects, turn off RTCP. If an old RTSP device does not support KeepAlive, turn off KeepAlive.