Frequently Asked Question

Use this article if you cannot sign in to DeskCamera browser management because the browser management password was forgotten. The page calls it the Remote Control password.

The reset must be done from a browser opened on the DeskCamera PC. It cannot be started from another computer on the network.

Reset the password

1. On the DeskCamera PC, open DeskCamera.

2. In Camera Settings, click Configure in Browser. The sign-in page opens.

3. On the sign-in page, click Forgot password?.

   

4. Click Create reset code. Windows administrator access to this PC is required for the next step.

   

5. DeskCamera shows the file that contains the one-time reset code. Open that file on the DeskCamera PC as a Windows administrator.

   

   If Windows does not let you open the file directly, open Notepad as administrator, then open the file path shown on the page.

6. Copy the reset code from the file.

7. Paste the code into Reset code.

8. Click Reset password.

9. Create a new browser management password and sign in.

   

Good to know

• The reset code works for 10 minutes. If it expires, start the reset again and create a new code.
• This resets only the browser management password. The ONVIF User password and the App Password stay the same.