Frequently Asked Question

Fix Reolink NVR Connection Issues
Last Updated 20 hours ago

Use this article if a Reolink NVR cannot connect to DeskCamera or cannot add it correctly. This can happen even when the DeskCamera address and camera login are correct.

What you see

The Reolink NVR cannot add DeskCamera or cannot connect to it, even with the right address and login.

What to do

Some Reolink NVRs need an additional compatibility setting in DeskCamera.

Before you start

Turning Limit ONVIF tokens on or off resets the video settings of all sources to the defaults. Write down your video settings first: Resolution, FPS and Bitrate limit.

  1. Open DeskCamera on the PC.

  2. Click Stop.

    Camera Settings with the camera running, with the Stop button and OPTIONS

  3. Click OPTIONS > Compatibility.

  4. If Limit ONVIF tokens is off, turn it on. If it is already on, go to step 6.

    OPTIONS > Compatibility with the Limit ONVIF tokens switch turned on

  5. DeskCamera asks you to confirm. Click Yes.

  6. Click << BACK.

  7. If you turned on Limit ONVIF tokens, set your video settings again. See Adjust Video Quality Settings (Resolution, FPS, and Bitrate).

  8. Click Start.

    Camera Settings with the Start button

  9. Remove DeskCamera from the Reolink NVR and add it again. This is important because the NVR may keep the old camera information until the camera is added again.

If it still does not work

  • Restart DeskCamera and try adding it to the Reolink NVR again.

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