Frequently Asked Question

Use this article if one stream briefly appears inside another stream, or if streams blink when several streams are running.

Recommended steps

1) Update DeskCamera to a newer version.

2) Update the graphics driver from the PC or GPU manufacturer.

3) Select the preferred GPU adapter for DeskCamera.

4) Test with one stream first.

5) Add the other streams back one by one.

6) If the problem starts only after adding more streams, reduce FPS or resolution for the streams.

If it continues

Collect DeskCamera log files and contact support. Include how many streams are running and which video sources are used.

For GPU adapter selection, see Change the GPU adapter used by DeskCamera.

For video quality and load troubleshooting, see Improve Poor Video Quality.

For logs, see Collecting DeskCamera Log Files.