Frequently Asked Question

Audio is disabled by default. Use this article to add audio to a DeskCamera stream.

Select an audio source

1. If the camera is running, click Stop.

2. Open Video & Audio Settings.

3. Select the source that should carry the sound, for example a screen.

4. Open the Audio list and choose the sound source.

   

5. Click Test RTSP.

6. Choose a stream and click OK. A test video opens. If you do not see it, click its button on the Windows taskbar.

7. Check the picture and the sound, then click OK in the DeskCamera message.

8. Click Start.

Which audio option should I choose?

• Default Microphone uses the current default recording device in Windows.
• Select Audio means no audio is added to the stream.
• Windows Sounds is for computer playback audio, not microphone input. For that setup, see Use Stereo Mix Audio in DeskCamera Streams.

If the NVR/VMS has no sound

• Make sure the selected audio source works in Windows.
• Make sure the NVR/VMS is set to record or play audio for this camera.
• If you added the camera to the NVR/VMS before you added the sound, restart the camera. You can also add it to the NVR/VMS again.
• If the NVR/VMS still has no sound, try changing the Audio Encoder. Some systems work better with G711, while others work better with AAC.

  1. Click Stop.

  2. In Video & Audio Settings, select the source.

  3. Click the settings button next to Encoder.

  4. In Audio Encoder, choose G711 or AAC.

     

  5. Click Close.

  6. Click Start.