Frequently Asked Question

Use a Subscription Floating License Without Internet Access
Last Updated 16 days ago

A Subscription Floating License normally needs Internet access. If the DeskCamera PCs do not have Internet access, install Local Subscription Server (LSS) on one PC in the same network.

LSS works as a local relay between DeskCamera PCs and the DeskCamera license server.

Requirements

  • Install LSS on a 64-bit Windows PC in the customer network.
  • The LSS PC must have Internet access, or at least be allowed by the firewall to reach the DeskCamera license server at activationservice.net.
  • DeskCamera PCs without Internet access must be able to reach the LSS PC inside the local network.

Using the license on an offline DeskCamera PC

  1. Open DeskCamera on the offline PC.

  2. Click License information.

  3. Click Import.

  4. Click Subscription.

  5. Type the Serial number.

  6. Type the Secret Key.

  7. Turn on Use Local subscription server.

  8. The address box shows https://192.168.1.2:8078. Replace this address with the address of your LSS PC.

    The Subscription tab of the Import from window with Use Local subscription server turned on and the address box

  9. Click OK.

    The Subscription tab filled in, with the address of the LSS PC and the OK button

  10. Wait until License information shows Activation: Completed.

    License information with a Subscription license and Activation: Completed

If it does not work

  • If DeskCamera shows "Error reserving a seat, trying again...", check that the DeskCamera PC can reach the LSS PC.

    License information with the red line Error reserving a seat, trying again

  • If DeskCamera shows "Device limit reached…", all seats are in use. One seat lets one PC run DeskCamera. Close DeskCamera on another PC, or ask for more seats.

If you need help setting up LSS, contact DeskCamera support.

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