Frequently Asked Question

Use this article to let an NVR/VMS outside your local network reach DeskCamera. DeskCamera can ask your router to open the camera ports.

Important: When external access is on, devices on the Internet can reach the camera. Use a strong ONVIF User password. When you do not need external access, turn off Enable external access to the camera(s) and click Apply & Validate.

Before you start

• Your router supports UPnP, and UPnP is turned on in the router.
• The router has a public Internet IP address. Your connection does not go through a second router.

Configure UPnP port mapping

1. In Camera Settings, click Start.

2. In Started Cameras, click configure next to WAN.

   

3. Turn on Enable external access to the camera(s).

   

4. In Port forwarding, choose Automatic with UPnP.

5. In UPnP router, choose your router.

6. Click Apply & Validate.

7. Point at the symbol in Port open check. "Port is Open. External access is available" means that devices on the Internet can reach the camera.

8. Click Close.

Adding DeskCamera to an external NVR/VMS

In the NVR/VMS, add the camera with the External IP and the external ONVIF port. Use the ONVIF User and password from Camera Settings. If the NVR/VMS uses the RTSP URL (the direct address of one stream), use the External IP and the external RTSP port in the address.

If it does not work

• If UPnP router shows < not found >, check that UPnP is turned on in the router. Antivirus software can also block the search. Then click the refresh button next to UPnP router.
• If Port open check fails, ask your Internet provider whether you have a public IP address, or whether your connection goes through a second router.
• If the router reports a port conflict, change External Port to another number.
• If the router blocks UPnP, choose Manual rules in router in Port forwarding. Then create the same RTSP and ONVIF rules in the router yourself.