Frequently Asked Questions

Hikvision NVR: Live View Error
Last Updated 4 years ago

Hikvision NVRs with firmware version 4.4 and 4.5 may show "Live View error" when trying to place DeskCamera IP Camera into Live View panel, however recording still might work

The following steps should fix this error:

1) Ensure DeskCamera 5.2.2 or newer is used. Update DeskCamera if older version
2) Open DeskCamera window, Stop the camera and navigate to OPTIONS menu

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In Options menu set "Video->SPS/PPS NAL aggregate" to HikvisionZeroLatency

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3) Start Camera
4) Remove/Add DeskCamera in Hikvision NVR live view panel. Live View should work now

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