Frequently Asked Questions

Hikvision NVR: Live View Error
Last Updated 4 years ago

Hikvision NVRs with firmware version 4.4 and 4.5 may show "Live View error" when trying to place DeskCamera IP Camera into Live View field, however recording still might work

The following steps should fix this error:

1) Remove DeskCamera from Hikvision NVR
2) Open DeskCamera window, Stop the camera and navigate to OPTIONS menu

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In Options menu find "Screens RTSP url" setting and set to "Numeric"

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3) Start Camera
4) Add DeskCamera back to Hikvision NVR . Live View should work now

If the above steps do not help we recommend to downgrade Hikvision firmware to version 4.22 . Hikvision firmware version 4.22 doesn't have this problem with DeskCamera

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