Frequently Asked Question

Use this article if you want DeskCamera to capture computer playback audio through the Windows Stereo Mix recording device. Try Windows Sounds first: it records the sound that plays on the PC. Use Stereo Mix only if Windows Sounds does not work for you.

For the built-in DeskCamera audio options, including microphone input and Windows Sounds, see Enable Audio in DeskCamera Streams.

Enable Stereo Mix in Windows

1. Press Win + R.

2. Type mmsys.cpl and press Enter. The Windows Sound window opens.

3. Open the Recording tab.

4. Find Stereo Mix.

5. If Stereo Mix shows Disabled, right-click Stereo Mix and choose Enable.

   

If Stereo Mix is not in the list, right-click an empty part of the list and choose Show Disabled Devices. If Stereo Mix is still missing, the sound driver of the PC does not offer Stereo Mix.

Select Stereo Mix in DeskCamera

1. Close the DeskCamera window and click Yes to confirm.

2. Open DeskCamera again.

3. In Camera Settings, click Stop.

4. Open Video & Audio Settings.

5. Select the media source that should include computer playback audio.

6. In the Audio list, choose the device whose name starts with Stereo Mix.

   

7. Start the camera again.

If there is no sound

• Play audio on the DeskCamera PC and confirm that Windows shows activity for Stereo Mix.
• Make sure the NVR/VMS is set to record or play audio for this camera.
• If the NVR/VMS still has no sound, try changing the audio encoder. See Enable Audio in DeskCamera Streams.

Related articles

• Enable Audio in DeskCamera Streams