Frequently Asked Question

Use this article to stream screens larger than Full HD, up to 4K.

Important: The Factory Reset in this article returns all DeskCamera settings to the defaults. It removes the sources that you added, and it resets the ONVIF User and password. Write down your settings before you start.

Change the configuration file

1. Close the DeskCamera window and click Yes to confirm.

2. Open the DeskCamera installation folder. By default, this is C:\Program Files\DeskCamera.

3. Open the file DeskCamera.exe.Config in a text editor.

4. Find these lines:

   

   FHD

5. Change FHD to DCI4K.

   

   DCI4K

6. Save the file.

Reset the settings

1. Open DeskCamera.

2. In Camera Settings, click Stop.

3. Click OPTIONS.

4. Click the red Factory Reset button at the bottom right.

5. DeskCamera asks you to confirm. Click Yes.

   

6. DeskCamera says that the reset is done. Click OK.

Check the resolution

1. Click << BACK, then click Start.

2. In Started Cameras, click the Info button (i).

3. In Camera details, select MainStream. Resolution shows the size of the screen.

   

Good to know

• A DeskCamera update keeps this change. If you select Remove old configuration files when you install a new version, do all three parts again.

If it does not work

• If Windows does not let you save the file, open the text editor as administrator. Then open the file again.
• If Resolution still shows 1920 × 1080, check that the file says DCI4K. Then do the reset again.