Frequently Asked Question

Use this article to change the video quality settings used by DeskCamera streams.

The most common settings are:

• Resolution - the video size. Higher resolution gives more detail, but uses more PC and network resources.
• FPS - how many frames are sent each second. Higher FPS looks smoother, but uses more PC and network resources.
• Bitrate - how much data is used for the stream. Higher bitrate can improve detail, but also increases network use.

Change settings in DeskCamera

1) Open DeskCamera.

2) Stop the camera if it is currently running. DeskCamera allows local Video & Audio Settings changes only while the camera is stopped.

3) Open Video & Audio Settings.

4) Select the media source you want to change.

5) Click the settings button next to Encoder.

6) Select the stream you want to change, such as MainStream or SubStream.

7) Change the supported values you need, such as Video Encoder, Resolution, FPS, or Bitrate limit.

8) Close the window and start the camera again.

Change settings from a browser

If browser management is enabled, you can also change supported stream settings from another computer on the same local network.

Open browser management, select the camera, then change the values shown under Media Sources. Follow any message shown by the page. Some changes apply immediately; others require stopping the camera first.

For browser management setup, see Managing DeskCamera from a Web Browser.

Using NVR/VMS control

Some NVR/VMS systems can change supported video settings through ONVIF. Leave Manage by NVR enabled if you want the recording system to control these values.

If you want DeskCamera to keep the values you set locally, turn off Manage by NVR.

Tips

• Use MainStream for the main recording stream in most NVR/VMS systems.
• Use SubStream for lower bandwidth preview if your NVR/VMS supports it.
• Use a lower resolution, FPS, or bitrate if video is delayed, choppy, or the network is busy.
• Avoid changing GOP or Encoding interval unless your NVR/VMS documentation or DeskCamera support asks you to.

For poor video quality troubleshooting, see Improve Poor Video Quality.

For 60 FPS setup, see Stream a Screen at up to 60 FPS.