Frequently Asked Question

Use these settings to balance picture detail, smoothness, and network use:

• Resolution: Video size. Higher values show more detail.
• FPS: Pictures per second. Higher values make movement smoother.
• Bitrate limit: The amount of video data. Higher values can improve detail but use more bandwidth.

Change settings in DeskCamera

1. Click Stop.

2. Open Video & Audio Settings and select the screen or other source.

3. Click the settings button next to Encoder.

   

4. Select MainStream for recording or SubStream for a smaller stream.

5. Change Resolution, FPS or Bitrate limit.

   

6. Changes apply immediately. Click Close.

7. Click Start.

8. Check the picture in your NVR/VMS.

If your NVR/VMS should control the video settings, leave Manage by NVR turned on. To keep the values you set in DeskCamera, turn off Manage by NVR.

When you turn off Manage by NVR, DeskCamera asks you to confirm. Click Yes.

Change settings in a browser

Open the camera's browser page and change the values under Media Sources.

For setup, see Manage DeskCamera from a Web Browser.

Remote Desktop screens

The picture size follows the remote display, not the PC's physical monitor. After connecting from another PC or changing display scaling, check Resolution for both streams. Set the sizes again from the remote computer you normally use.

Choose practical values

For choppy or delayed video, try lower FPS or resolution. For a blurry picture, check resolution and bitrate. See Improve Poor Video Quality.

Leave GOP and Encoding interval unchanged unless your NVR/VMS documentation or support asks otherwise. For high-frame-rate recording, see Stream a Screen at up to 60 FPS.