Frequently Asked Questions

Cannot start camera. Unable to load DLL 'GstRtspServer'
Last Updated 3 years ago


This error usually appears with the old versions of DeskCamera, so first of all please check you are using the latest available DeskCamera

If the error still persist with the newest DeskCamera, that means the PC is missing important Windows update (KB2999226) required to run one of the DeskCamera prerequisite

Please perform follow steps to fix the issue:
  • Uninstall DeskCamera
  • Install KB2999226
  • Install DeskCamera

Contact DeskCamera support if the steps above doesn't help

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