Frequently Asked Questions

Video from WebCam is not coming
Last Updated 2 years ago

  • Validate if the video from the Screen source works correctly
  • Validate the webcam works in another software (i.e standard "Camera" application, Skype, etc)
  • Ensure the Webcam is not being used by another app in parallel with DeskCamera . Windows allows only single connection to webcams, all another applications should be disconnected from webcam before using DeskCamera
  • Validate the video from webcam is displayed if push "Test" button on "Video & Audio Settings" tab
  • Switch to "DirectShow" mode in "Video & Audio Settings" tab and validate the video by "Test" buttonimage
  • Try another Webcam
  • Contact DeskCamera support or create a helpdesk ticket if nothing above helps

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