Frequently Asked Questions
VMS/NVR can't detect DeskCamera or live video from DeskCamera is not coming
Last Updated 3 years ago
- Ensure that VMS/NVR supports the ONVIF protocol and that DeskCamera is added there as the ONVIF IP camera.
- Ensure that the network traffic between DeskCamera and VMS/NVR is not blocked. Temporarily switch off all antiviruses, firewalls and Ad-Aware software on both the DeskCamera PC and VMS PC.
- Contact DeskCamera support or create a helpdesk ticket if nothing above helps